For residents and homeowners of the Fairmont development

Fairmont Reach

Book the courts, log a leaking tap, settle your community fees and read the notices — in one place, on your phone.

  • Residents only
  • Verified households
  • Managed on-site

What Fairmont Reach handles

Amenity bookings that hold

The pool lane, the padel court, the function room, the roof terrace — live availability, your slot held under your household, and a cancellation that frees it for a neighbour straight away.

Maintenance requests you can follow

Photograph the fault, pick the location, send it. The request gets a reference, a status and a record of who attended — so nobody has to ask the desk whether it was ever passed on.

Community fees and statements

Your levy, your balance and your past statements in one ledger. Pay when the notice arrives instead of chasing a paper slip, and keep the receipt in the app.

Notices from management, not rumour

Water shut-offs, lift servicing, AGM papers and gate changes published by the management office, with the urgent ones pushed to your phone.

A line to your neighbours and the office

Message the management team directly, or post to the community board when you need a hand, a recommendation or the owner of the car in bay 14.

Visitor and access passes

Issue a pass for a guest, a cleaner or a delivery before they arrive, set how long it lasts, and see what has been used at the gate.

A development runs on small things

Most of what makes a community pleasant to live in is unglamorous. Someone notices the corridor light has gone and tells the right person. The booking sheet for the function room is accurate, so two families do not turn up for the same Saturday. The notice about the water being off reaches the flat on the fourth floor as well as the one by the lobby board.

Fairmont Reach exists to make those small things reliable. It is not a social network and it is not a sales channel — it is the working surface between a household and the people who look after the place it lives in. A request goes in once and is visible to everyone who needs to act on it. A booking is either yours or it is free. A notice goes to every verified household at the same moment.

The result is fewer things falling between people. Residents stop repeating themselves, the management office stops reconstructing what happened, and the building's record of itself — what was fixed, when, by whom — builds up quietly in the background.

What residents ask for by name

The parts of Fairmont Reach a household actually opens week to week.

Most used

Amenity booking

Shared facilities with live availability, household limits and a waitlist when a slot frees up.

  • Courts, pool lanes and studio slots
  • Function and meeting rooms
  • Guest parking bays
  • Cancel and release in one tap

Maintenance and faults

Report something broken in your home or in a common area and watch it move through to closed.

  • Photos and location on the request
  • Reference number and status
  • Separate in-home and common-area routes
  • History kept against your unit

Fees and payments

Your community charges, what is outstanding and what has already been settled.

  • Current balance and due notices
  • Past statements to download
  • Receipts stored in the app
  • Reminders before a charge falls due

Visitor and access passes

Expected guests, trades and deliveries arranged before they reach the gate.

  • Single-visit and repeat passes
  • Set the valid dates and hours
  • Share with the visitor directly
  • Revoke a pass at any time

Notices and documents

Everything the management office publishes, kept where you can find it again.

  • Works and shut-off notices
  • Meeting papers and minutes
  • House rules and forms
  • Urgent items pushed to your phone

Neighbour messaging

A community board and direct messages, inside the development rather than out on a public group.

  • Post to the whole community
  • Message the management team
  • Lost, found and borrowed
  • Mute what you would rather not see

Which amenities, charges and access points appear in your copy of the app depends on what the Fairmont management office has set up for the development.

Getting your household on

  1. Send an enquiry

    Leave your name and email on this page and say which unit or block you are enquiring about. Committee members and managing agents can use the same form.

  2. We check you against the register

    Access to Fairmont Reach is limited to verified households, so your details are matched against the development's resident record before an invitation goes out.

  3. Set up your household

    Add the people in your home, choose which notices reach your phone, and link the unit whose fees and requests you are responsible for.

  4. Use it from day one

    Book a slot, raise your first request, issue a visitor pass. Anything already logged against your unit by the office appears alongside it.

Who sees what

Living somewhere means sharing walls, not sharing everything. Fairmont Reach is built around that distinction, and it is worth stating plainly before you hand over an address.

Access is tied to verified households, so an account ends when the tenancy or ownership does. If you would like the detail of how records are held and for how long, ask in your enquiry and we will set it out in writing rather than in a sentence on a landing page.

Request access to Fairmont Reach

For residents and homeowners at Fairmont, and for committees or managing agents who want a walkthrough before rolling it out.

  • Your enquiry goes to the Fairmont management team, not a call centre.
  • We check your details against the resident register before sending an invitation.
  • Committees and agents are offered a walkthrough of the management side first.